Quarterly Product Newsletter - Q3 2024
2024 Q3 Product Newsletter
A quarterly review into Pager Health's continuous innovation and improvements that power the future of connected healthcare!
Healthcare and Care Connection Enhancements
WhatsApp Communication Channel is coming to the Command Center
Our new WhatsApp integration adds a new channel for communication as part of our app-free experience. It will allow members to start a chat with their care team using WhatsApp and allow care teams to be able to contact members using this highly popular channel. Our solution is integrated with our secure chat to keep conversations secure and manage member consent for communication (opt-in and opt-out). We expect the release of this new feature at the beginning of September 2024.
Introducing New Triage Protocols
We have implemented new triage protocols that will make for an even better triage process as these protocols were built based on the Schmitt-Thompson clinical content. This new triage technology services over 500 symptom triage protocols and has proven a 95% accuracy in multiple clinical accuracy studies.
The triage protocols have been made available in all Command Center production environments as of July 1, 2024. Utilizing these new triage protocols will be a huge asset to the clinical Command Center agents as these protocols will better align with their existing triage process and tools. Additionally, the triage process will be much better for members as they interact with the triage bot and can typically complete the triage within 1-3 minutes.
Within Q3, we will also release a behavioral health-related triage bot based on the updated triage protocols. This will be made available to Command Center agents and may be used as the agent sees fit. This will be just one component that supports a broader initiative of providing a robust and useful behavioral health offering from Pager Health.
Additional Important Enhancements / Features
Replaced Twilio video call technology in Command Center with Zoom video call features.
Released a new Web SDK version with security updates (July 2024).
Well Care Enhancements
Modernizing the Health Assessment and Introducing a Wellness Score
Pager Health is excited to announce the upcoming availability of a new health assessment delivered through a fresh new interface!
Our expert clinical team updated our question set to include new areas relevant to evaluating an individual’s overall health needs, and a new wellness score. This provides an easy and understandable way for users to gauge their overall well-being. With targeted questions getting to the core of issue and risk identification, we reduced our incumbent standard assessment by ~50%–making our assessment quick and easy to take. Please contact your account executive to discuss launching the new assessment on 1/1/25.
Expanding and Improving Our Whole-Person Wellbeing Experience
We are releasing many capability improvements and new enhancements within our well-being platform. Updates include but are not limited to the following:
Adding the ability for a member to upload self-attestation documents within survey functionality.
Adding a configurable skip button to new onboarding experience.
Updated Self-Guided Programs automated reminder messages to correct navigation instructions
Enhanced challenge updates including tracking, rank details, description visibility, and other related member experience improvements.
Improved rewards history details and total earned display functionality.
Expansion of coaching engagement functionality into the AlwaysOn® mobile app.
Also, as we look to further enhance member engagement and generate real-world feedback regarding the experience, we are launching new prompt(s) for app reviews.
If you want to learn more about Pager Health’s new and exciting features, please reach out to your Pager Health sales or account management executive.
